Numerous reports of emergencies like sparking wires, burning transformers, fire on the poles are being treated like normal issues by the Guyana Power and Light company.
In some cases people call in to report a burst live wire on the ground putting people in danger and buildings at the risk of catching fire, yet the emergency crews responds 12 to 24 hrs after.
GPL’s policy – Ordinarily, upon calling to make an emergency report, one would be advised that a team will be out within twenty-four hours to address the emergency.
With these measures being implemented, GPL guarantees that a team will be responding to emergencies within twelve hours of the call being made.
Consumers have suffered losses including their homes as a result of this policy. There are cases when GPL emergency crews are called in during fire on its wire attached to the house they would respond when the fire service reaches to put out the flames of a burning building.
Consumers complain that losses of property can be avoided if GPL changes its response time. Their policy they claim defeats the purpose of what really an emergency is.